Shipping Policy

Last Updated: September 1, 2026

This Shipping Policy applies to consumer orders placed directly through ongoenergy.com.

1. Shipping Area

We currently ship consumer website orders to addresses in the 48 contiguous United States. We do not currently promise website delivery to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations unless the checkout expressly accepts the destination and displays shipping terms.

Wholesale, distributor, pallet, case, and other business-to-business orders require separate shipping arrangements.

2. Processing Time

Orders are generally processed within 1–3 business days after payment authorization. Business days are Monday through Friday, excluding U.S. federal holidays.

Processing time is the time before the carrier receives the package. It is separate from carrier transit time. Orders placed during a promotion, inventory event, holiday period, severe-weather event, or unusually high-volume period may take longer.

3. Transit and Carriers

We generally use USPS, UPS, FedEx, or a comparable carrier and service level. Estimated transit is ordinarily 3–7 business days after shipment within the contiguous United States.

Shipping and delivery dates are estimates, not guarantees, unless checkout expressly states that a service or date is guaranteed. Carrier scans and delivery estimates may change after shipment.

4. Shipping Rates and Free-Shipping Offers

The shipping rate, any free-shipping threshold, and available expedited options are displayed before you complete checkout. The final checkout summary controls. Free-shipping offers may be limited by destination, order value, product, promotion, or subscription plan.

5. Tracking

When tracking is available, we will send it to the email or phone number provided with the order. Tracking may take time to update after a label is created.

6. Address Accuracy and Changes

You are responsible for providing a complete and accurate delivery address. Review the address before submitting the order.

Contact support@ongospray.com immediately if an address must be changed. We will try to help, but we cannot guarantee a change after the order enters fulfillment. We are not responsible for delay or loss caused by an inaccurate address supplied by the customer, except to the extent required by law.

7. Delayed Shipment

We maintain a reasonable basis for the shipping estimates we advertise. If we learn that we cannot ship within the promised time—or within the time required by law when no specific promise applies—we will provide a delay notice and an opportunity to consent to the delay or cancel for a prompt refund, as applicable.

If we determine that we cannot fulfill an order, we may cancel it and issue a prompt refund to the original payment method.

8. Lost, Damaged, or Incorrect Packages

Contact us promptly if tracking does not update for an extended period, the package arrives damaged or leaking, the contents are incorrect, or a carrier marks the package delivered but you cannot locate it.

For a package marked delivered, check the delivery area, household members, neighbors, building staff, parcel lockers, and carrier notice before contacting us. We may ask you to confirm the address, wait a short carrier investigation period, provide photographs, or complete a carrier statement.

We will evaluate the facts and may replace, refund, or assist with a carrier claim as appropriate. Nothing in this section limits a remedy required by law.

9. Returned-to-Sender and Refused Packages

If a package is returned because of an incorrect address, refusal, failure to retrieve it, or another customer-caused delivery problem, we may refund the eligible product price after the package is returned, less nonrefundable shipping and carrier return charges that were clearly disclosed or actually incurred. We will not make a deduction when the return resulted from our error or where law prohibits it.

10. Delivery Responsibility

Responsibility for loss or damage is determined under applicable law. A carrier scan is evidence of delivery but is not conclusive when the facts show that the package was not actually received. This section does not eliminate our responsibility to address a lost package, defective product, incorrect shipment, or another matter covered by law or the Refund and 30-Day Money-Back Guarantee Policy.

11. Contact Us

Smartkid Nutraceuticals, LLC d/b/a OnGo Energy
125 Half Mile Road, Suite 200, Red Bank, New Jersey 07701
Email: support@ongospray.com
Phone: 888-489-6646