Refund and 30-Day Money-Back Guarantee Policy

Last Updated: September 1, 2026

We want customers to be able to try OnGo without being trapped by an unopened-product rule. This Policy applies to consumer products purchased directly from ongoenergy.com.

1. Thirty-Day Request Period

You may request a return within 30 days after the order is delivered. A carrier delivery scan ordinarily establishes the delivery date; if no reliable scan exists, we will use the actual receipt date shown by reasonable evidence. A request submitted after that period may be declined unless applicable law requires otherwise.

To begin a return, email support@ongospray.com with your name, order number, delivery date, and the product you want to return. We may ask why you are returning the product to help improve it, but a reason is not required for an otherwise eligible satisfaction return. Do not mail a return until we provide return instructions. An item sent without authorization may be delayed, refused, or returned to the sender.

2. Opened-Product Eligibility

• Single-bottle order: The bottle may be opened and tried during the 30-day period.
• Multipack order: One bottle may be opened and tried. The remaining bottles must be unopened, unused, and factory sealed to qualify for a refund for the full multipack.
• More than one opened bottle: Unless the products are defective or applicable law requires otherwise, the satisfaction guarantee ordinarily covers only one opened bottle. Any returned bottles that remain unopened and factory sealed may still qualify for their allocated share of the product price actually paid.

Return all components requested in the return instructions. We may ask for the lot number or photographs to confirm a product or shipping issue.

3. Subscription Shipments

Each subscription shipment has its own 30-day period measured from delivery. Canceling a subscription stops future unprocessed renewals; it does not automatically return or refund a shipment already processed or delivered. Follow this Policy for that shipment.

4. Return Shipping

For a satisfaction-based return, you are responsible for the cost of shipping the product back to us. We may provide a prepaid label and deduct the disclosed label cost from the refund, or we may instruct you to purchase tracking directly.

If we sent the wrong product, or the product arrived damaged, leaking, contaminated, or materially defective, OnGo will pay reasonable return shipping or provide another appropriate resolution.

Original shipping charges, including expedited shipping, are not refundable unless the return results from our error or applicable law requires a refund. We do not deduct an undisclosed “free shipping” amount from a product refund.

5. Damaged, Defective, Incorrect, or Missing Orders

Inspect the package promptly. Contact us as soon as reasonably possible if the order is damaged, leaking, defective, incorrect, incomplete, or missing. Prompt notice helps us investigate with the carrier and preserve evidence, but it does not eliminate rights that cannot lawfully be limited.

Do not use a product if the seal appears broken, the package appears tampered with, or you reasonably suspect contamination. Keep the product, packaging, label, lot information, and shipping carton until we provide instructions.

Depending on the circumstances, we may replace the product, issue a refund or credit, provide a return label, or request additional information.

6. Refund Processing

After we receive and inspect an eligible return, we will notify you whether it is approved. Approved refunds are issued to the original payment method, ordinarily within five business days after approval. Your bank or card issuer may take additional time to post the refund.

The refund amount will reflect the eligible product price actually paid, after discounts, plus any taxes that must be refunded. Refunds are not issued as cash for a purchase made by card or another electronic method.

7. Exchanges

We do not guarantee direct exchanges. The fastest method is generally to return the eligible item and place a new order. For an incorrect or defective shipment, contact us before reordering so we can determine the appropriate remedy.

8. Third-Party Purchases

Products purchased through Amazon, a retail store, a gym, a distributor, or another third-party seller are subject to that seller’s return policy unless OnGo expressly agrees in writing to handle the return. Contact the seller shown on your receipt first.

9. Abuse and Fraud

We may deny a claim involving fraud, altered proof of purchase, products not purchased from an authorized source, repeated abuse of the guarantee, intentional damage, unauthorized resale, or a return that does not contain the claimed product. We will not deny a genuine claim merely because the customer was dissatisfied or left a negative review.

10. Product Reactions and Adverse Events

A refund request does not replace medical care. Stop using the product and seek appropriate medical attention if you experience a concerning reaction. For an emergency, call 911. For a possible poisoning or overdose in the United States, call Poison Help at 1-800-222-1222.

Please report a suspected serious adverse event to us promptly at 888-489-6646 or in writing at the address below. We may request information needed for product-safety review and legally required reporting.

11. Non-Waivable Rights

This Policy adds to, and does not waive, rights and remedies that cannot lawfully be limited under applicable consumer, warranty, payment, or product-liability law.

12. Return Address and Contact

Returns must follow the instructions we provide. Our business and return address is:

Smartkid Nutraceuticals, LLC d/b/a OnGo Energy
125 Half Mile Road, Suite 200, Red Bank, New Jersey 07701
Email: support@ongospray.com
Phone: 888-489-6646