Privacy Policy
Privacy Policy
Effective and Last Updated: September 1, 2026
This Privacy Policy explains how Smartkid Nutraceuticals, LLC d/b/a OnGo Energy (“OnGo,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit ongoenergy.com, create an account, purchase a product, enroll in a subscription, communicate with us, submit content, interact with our advertising, or otherwise use our services (collectively, the “Services”).
This Policy is designed for a United States ecommerce business and is intended to provide the notices required by applicable U.S. privacy laws, including the New Jersey Data Privacy Act when its applicability thresholds are met. It does not apply to the independent privacy practices of Amazon, another retailer, a social network, a payment provider, or another third party acting for its own purposes.
Contents
- Who We Are
- Notice at Collection: Categories of Information
- Sources of Information
- How We Use Information
- How We Disclose Information
- Ecommerce, Payment, Subscription, and Marketplace Providers
- Cookies, Analytics, and Advertising
- Sale, Sharing, and Targeted Advertising
- Marketing Communications
- Reviews, Social Content, and Promotions
- Product Safety and Adverse-Event Information
- Retention
- Security
- Your Privacy Rights
- Submitting and Appealing a Privacy Request
- Universal Opt-Out Signals and Do Not Track
- Children
- International Processing
- Third-Party Links
- Changes to this Policy
- Contact Us
1. Who We Are
The controller or business responsible for the personal information covered by this Policy is:
Smartkid Nutraceuticals, LLC d/b/a OnGo Energy
125 Half Mile Road, Suite 200, Red Bank, New Jersey 07701
Email: support@ongospray.com
Phone: 888-489-6646
2. Notice at Collection: Categories of Information
The categories below describe information we may have collected during the preceding 12 months and may continue to collect. We do not necessarily collect every example from every person.
A. Identifiers and Contact Information
Examples include name, email address, telephone number, billing and shipping addresses, account identifier, IP address, and online identifiers.
We use this information to provide the Services, process orders, deliver products, communicate, authenticate accounts, prevent fraud, market with permission, and comply with law. We may disclose it to ecommerce, payment, subscription, fulfillment, carrier, customer-support, marketing, analytics, fraud-prevention, professional-adviser, and legal-compliance recipients described below.
B. Account and Authentication Information
Examples include login credentials, password hashes, account settings, saved addresses, subscription preferences, and authentication records.
We use this information to create and secure accounts, provide account features, manage subscriptions, and investigate unauthorized access. Service providers may process it on our behalf. We do not disclose your password in readable form.
C. Transaction and Commercial Information
Examples include products viewed or purchased, order number, price, discount, taxes, shipping method, delivery status, returns, refunds, subscription history, customer-service history, and inferred product preferences.
We use this information to complete transactions, manage subscriptions, provide support, maintain accounting records, analyze demand, improve our products, prevent abuse, and market relevant products subject to your choices.
D. Payment Information
Payment information may include billing address, payment method, transaction token, card brand, last four digits, expiration date, payment status, and fraud-screening results. Full card numbers and security codes are ordinarily collected directly by a payment processor rather than stored by OnGo.
We use payment information to authorize and settle transactions, manage recurring charges, issue refunds, address disputes, and prevent fraud. Payment processors, financial institutions, card networks, and fraud-prevention providers receive information needed for those purposes.
E. Internet, Device, and Usage Information
Examples include browser and device type, operating system, IP address, approximate location derived from IP, language, referring page, pages and products viewed, searches, clicks, session activity, cookie or pixel identifiers, advertising interactions, and timestamps.
We use this information to operate and secure the Site, remember settings, diagnose problems, understand usage, measure campaigns, personalize content, and conduct advertising subject to applicable choices.
F. Communications and Customer-Service Information
Examples include emails, contact-form submissions, call details, voicemail, chat messages, survey responses, return reasons, and other information you choose to provide.
We use it to respond, resolve issues, improve service, document transactions, enforce policies, and meet legal or product-safety obligations.
G. Reviews and Public Content
Examples include a name or display name, review text, rating, photograph, video, social-media handle, testimonial, and any disclosure of an incentive or other relationship.
We use this information to operate review features, display authentic feedback, moderate unlawful or inauthentic content, and market our products consistent with the permission granted and applicable law.
H. Marketing and Preference Information
Examples include email or SMS enrollment, opt-in source and timestamp, consent records, campaign engagement, unsubscribe status, cookie preferences, targeted-advertising choices, and referral or affiliate source.
We use it to honor communication and privacy choices, deliver requested messages, measure campaigns, suppress messages after opt-out, and document consent.
I. Product-Safety and Health-Related Information You Voluntarily Provide
If you report a reaction, product complaint, medication interaction, medical event, pregnancy or nursing concern, or other health information, we may collect the details you choose to provide, product and lot information, dates of use, symptoms, treatment, reporter information, and follow-up communications.
We use this information to protect consumers, investigate product quality, respond to the report, meet dietary-supplement complaint and adverse-event obligations, communicate with manufacturers, insurers, professionals, or regulators, and establish or defend legal claims. We do not use an adverse-event report for targeted advertising.
J. Sensitive Personal Data
Depending on what you provide and applicable law, sensitive data may include account credentials, financial information combined with access information, health-condition or treatment information in a product-safety report, precise geolocation if you enable a feature that expressly requests it, or information relating to a known child. We do not currently intend to collect precise GPS location through the ordinary Site experience.
We do not intentionally collect sensitive data that is unnecessary for the Services. Where consent is required, we will request it before processing sensitive data and provide a method to withdraw consent. If you voluntarily submit health information through a product-safety or adverse-event channel after receiving the applicable notice, you direct us to process it for safety, support, legal, and regulatory purposes; we will obtain any additional consent required by law. Do not submit unnecessary sensitive information through public reviews.
K. Inferences
We may infer likely product interests, customer segments, or marketing preferences from purchases and Site activity. We use these inferences for analytics, inventory planning, personalization, and advertising subject to your choices. We do not use them to make decisions producing legal or similarly significant effects about employment, credit, housing, insurance, education, or access to essential services.
3. Sources of Information
We collect information from:
- you, including through checkout, accounts, subscriptions, forms, emails, calls, reviews, surveys, and returns;
- your browser or device through cookies, pixels, local storage, logs, and similar technologies;
- service providers that support ecommerce, payment, fraud prevention, subscriptions, fulfillment, shipping, customer support, analytics, advertising, email, or SMS;
- marketplaces and retailers when they provide order or support information;
- referral, affiliate, influencer, and promotional partners;
- social networks when you interact with our pages or content; and
- public sources and information you intentionally make public.
4. How We Use Information
We use personal information to:
- provide, personalize, maintain, and secure the Services;
- create and authenticate accounts;
- process payments, orders, subscriptions, shipping, returns, and refunds;
- communicate about orders, account activity, policy changes, recalls, safety matters, and support;
- send marketing where permitted and honor opt-outs;
- operate loyalty, referral, affiliate, review, survey, and promotional programs;
- understand customers, improve products and Site design, forecast demand, and measure performance;
- detect fraud, abuse, security threats, chargebacks, and unlawful resale;
- investigate product complaints and adverse events;
- comply with tax, accounting, dietary-supplement, privacy, consumer-protection, litigation, and other legal obligations;
- protect the rights, safety, and property of customers, OnGo, and others;
- complete a merger, financing, reorganization, acquisition, sale, or similar transaction; and
- carry out another purpose that we disclose when collecting the information or that you direct or consent to.
We limit collection to information that is adequate, relevant, and reasonably necessary for the disclosed purposes. We do not materially change an incompatible purpose without notice and any consent required by law.
5. How We Disclose Information
We may disclose personal information to the following categories of recipients for the purposes described in this Policy:
Service Providers and Processors
Companies that provide ecommerce hosting, cloud storage, payment, subscription management, order fulfillment, shipping, fraud prevention, security, customer support, email, SMS, analytics, advertising operations, review tools, and professional services. They receive information reasonably needed to perform their work and are subject to contractual or legal duties as applicable.
Payment and Financial Recipients
Payment processors, acquiring banks, card networks, digital-wallet providers, financial institutions, and fraud-screening services involved in authorizing, settling, refunding, or disputing a transaction.
Carriers and Fulfillment Providers
Warehouses, fulfillment providers, USPS, UPS, FedEx, and other carriers receive contact, address, order, tracking, and delivery information needed to deliver and support an order.
Analytics and Advertising Partners
When enabled, analytics and advertising providers may receive device, cookie, usage, conversion, hashed contact, or transaction-event information to measure Site use, attribute campaigns, create audiences, or deliver targeted advertising. These activities are subject to the choices described below.
Marketplaces, Retailers, and Business Partners
When you buy through or interact with a marketplace, retailer, affiliate, referral source, promotion partner, or similar business, we may exchange order, attribution, or support information needed for the transaction or disclosed program.
Professional Advisers and Insurers
Lawyers, accountants, auditors, consultants, insurers, laboratories, and other professionals may receive information needed to advise us, test or investigate products, manage risk, establish or defend claims, or comply with law.
Government, Regulators, and Legal Process
We may disclose information if we reasonably believe it is necessary to comply with law, a court order, subpoena, product-safety obligation, regulatory request, or lawful investigation; to prevent fraud or harm; or to protect rights and safety.
Corporate Transactions
Information may be disclosed as part of due diligence or transferred in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, subject to applicable confidentiality and privacy obligations.
At Your Direction or with Consent
We disclose information when you direct us, intentionally make it public, or consent to the disclosure.
6. Ecommerce, Payment, Subscription, and Marketplace Providers
Our current ecommerce environment uses SHOPLINE and related applications. Information from historical transactions may remain in Shopify or other legacy systems for support, accounting, migration, security, and legal purposes. Our communications and subscription functions may use SHOPLINE applications, SmartPush, a subscription-management provider, or another configured provider.
Payment options may include card payments, PayPal, digital wallets, or other methods displayed at checkout. The payment provider independently processes payment data under its own privacy notice as well as on our behalf for certain functions.
If you purchase through Amazon or another marketplace, the marketplace independently collects information under its policy. We receive only the information that the marketplace makes available for fulfillment, support, reconciliation, safety, or legal purposes.
Because vendors and features change, this Policy identifies categories and representative examples. We will update it when a material change affects our disclosures or your rights.
7. Cookies, Analytics, and Advertising
We and our providers use cookies, pixels, tags, software development kits, local storage, and similar technologies to:
- keep the Site and checkout functioning;
- authenticate users and prevent fraud;
- remember settings and cart contents;
- measure Site performance and usage;
- understand campaign effectiveness;
- personalize content; and
- deliver or measure advertising.
Providers may include Google services, Meta business tools, Microsoft advertising services, SHOPLINE tools, and other platforms enabled on the Site. The Cookie Policy provides more detail.
Depending on your location and the technologies in use, we will either request consent before using nonessential technologies or provide a clear method to opt out. You can use the Cookie Preferences link in the Site footer to manage available categories.
8. Sale, Sharing, and Targeted Advertising
We do not sell personal information for money. However, some state laws define “sale” or “sharing” broadly enough to include certain disclosures through advertising cookies, pixels, audience matching, or analytics provided in exchange for advertising or other value.
When those laws apply, you may opt out of:
- processing for targeted advertising;
- a sale or sharing of personal information as defined by applicable law; and
- profiling that produces legal or similarly significant effects, although OnGo does not currently engage in such profiling.
Use the Your Privacy Choices or Cookie Preferences link in the Site footer, send a supported universal opt-out signal such as Global Privacy Control, or email support@ongospray.com with the subject line Privacy Opt-Out.
We do not knowingly sell or use sensitive personal data for targeted advertising. We do not knowingly conduct targeted advertising to a person we know is under 17 without the consent required by law.
9. Marketing Communications
You may receive marketing email or text messages only as permitted by law and the consent or relationship applicable to the communication. Marketing consent is not a condition of purchasing a product unless clearly stated for a specific optional benefit permitted by law.
You may unsubscribe from marketing email through the link in the message. You may opt out of marketing text messages by replying STOP or using another method stated in the message. We may still send nonmarketing communications about orders, subscriptions, safety, recalls, account security, or legal changes.
We retain suppression records so that we do not accidentally resume communications after an opt-out.
10. Reviews, Social Content, and Promotions
Information submitted for public display may be visible to anyone and may be copied by others. Do not include private health, payment, address, or account information in a review or public post.
If you tag OnGo or use a campaign hashtag, we may contact you to request permission to use the content. Contest, sweepstakes, referral, affiliate, or promotion rules may contain additional privacy disclosures.
11. Product Safety and Adverse-Event Information
We treat product complaints and adverse-event reports as safety-sensitive. We may use and disclose the report to investigate the product, contact the reporter or healthcare provider with authorization, work with a manufacturer, laboratory, insurer, or adviser, comply with FDA reporting and recordkeeping requirements, conduct a recall, or protect consumers.
We do not use the substance of a health-related adverse-event report to target advertising. We may retain product-safety records for the period reasonably necessary or required by law even if you request deletion, because legal and public-health exceptions may apply.
12. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:
- the duration of an account or subscription;
- fulfillment, support, returns, and payment disputes;
- tax, accounting, and audit requirements;
- fraud prevention and security;
- consent and opt-out records;
- product quality, complaint, and adverse-event obligations;
- litigation holds, statutes of limitation, and legal claims; and
- other legal or regulatory requirements.
Retention varies by category. When information is no longer needed, we delete, de-identify, or securely dispose of it, subject to technical backup cycles and lawful exceptions. Closing an account does not require us to delete transaction, safety, fraud-prevention, or legal records that must or may properly be retained.
13. Security
We use reasonable administrative, technical, and physical safeguards designed for the nature and volume of information we process. Measures may include access controls, encryption in transit, vendor management, logging, backups, and incident response.
No system is completely secure. You are responsible for choosing a strong password, protecting your account, and notifying us of suspected unauthorized use.
14. Your Privacy Rights
Depending on your state and whether a law applies to OnGo, you may have the right to:
- confirm whether we process personal information about you;
- access or obtain a copy of that information;
- correct inaccuracies;
- delete information, subject to exceptions;
- receive portable data in a usable format;
- opt out of targeted advertising, sale, sharing, or certain significant profiling;
- withdraw consent for processing that relies on consent through a method at least as easy as the method used to provide it;
- limit certain uses of sensitive personal information where applicable;
- appeal our refusal to act on a request; and
- receive equal service and pricing without unlawful discrimination for exercising a right.
These rights are subject to verification, scope, exceptions, and thresholds under applicable law. When you validly withdraw consent, we will stop the affected processing as soon as practicable and within the period required by law. We may honor certain requests more broadly as a customer-service practice without conceding that a particular law applies.
15. Submitting and Appealing a Privacy Request
You may submit a request by:
- emailing support@ongospray.com with the subject Privacy Request;
- mailing the Privacy Contact at 125 Half Mile Road, Suite 200, Red Bank, New Jersey 07701; or
- using the Your Privacy Choices or Cookie Preferences mechanism for advertising opt-outs.
Describe the right you want to exercise and identify the email or order information associated with you. We will use commercially reasonable methods to verify that you are the consumer or an authorized agent. We ordinarily will not ask for a government identifier unless reasonably necessary and permitted.
We will respond within the period required by applicable law. Under the New Jersey Data Privacy Act, covered requests generally receive a response within 45 days, subject to a permitted extension. We may deny or limit a request when an exception applies, verification fails, fulfillment would impair another person’s rights, or retention is legally permitted or required.
If we deny a request, you may appeal by emailing support@ongospray.com with the subject Privacy Appeal and explaining why you believe the decision should be reconsidered. We will respond within the period required by law and, when required, explain how to contact the appropriate regulator, including the New Jersey Division of Consumer Affairs.
An authorized agent may submit an opt-out request on your behalf. We may verify the agent’s authority and the consumer’s identity as permitted by law.
16. Universal Opt-Out Signals and Do Not Track
Where required, we process a supported universal opt-out signal, such as Global Privacy Control, as a request to opt out of targeted advertising or sale/sharing for the browser or device sending the signal. Because the signal may not identify an account, you may also need to submit an account-level request.
Some browsers send “Do Not Track” signals. Because there is no uniform legal or technical standard for general DNT signals, the Site does not respond to DNT unless required. This does not affect our treatment of legally recognized universal opt-out signals.
17. Children
The Services and OnGo products are intended for adults. We do not knowingly collect personal information from children under 13 through the Site. We do not knowingly enroll anyone under 18 in a purchase or subscription.
If you believe a child provided personal information, contact support@ongospray.com. We will investigate and delete it when required. We do not knowingly sell the personal information of minors or use it for targeted advertising without legally required consent.
18. International Processing
The Site is directed to U.S. customers, and our current consumer shipping policy is limited to the contiguous United States. Our service providers may process information in the United States or other countries. Privacy laws in those locations may differ from the law where you live.
Do not use this U.S. Site to place an international order unless checkout expressly permits it. If we intentionally expand sales into another country or region, we may provide additional regional notices.
19. Third-Party Links
The Site may link to independent websites, marketplaces, social networks, or services. Their privacy practices are governed by their own notices. Review them before providing information.
20. Changes to this Policy
We may update this Policy to reflect changes in our practices, providers, technology, or law. We will post the revised Policy with a new effective date. For a material change, we will provide reasonable notice through the Site, email, account message, or another appropriate method before the change takes effect when required.
21. Contact Us
Questions, requests, or complaints may be directed to our Privacy Contact:
Smartkid Nutraceuticals, LLC d/b/a OnGo Energy
Attn: Privacy Contact
125 Half Mile Road, Suite 200, Red Bank, New Jersey 07701
Email: support@ongospray.com
Phone: 888-489-6646
Cookie Policy
Last Updated: September 1, 2026
This Cookie Policy explains how Smartkid Nutraceuticals, LLC d/b/a OnGo Energy (“OnGo,” “we,” “us,” or “our”) and our providers use cookies and similar technologies on ongoenergy.com. It supplements the Privacy Policy.
1. What These Technologies Are
Cookies are small text files stored by a browser. Similar technologies include pixels, tags, local storage, software development kits, scripts, and device identifiers. They can remember settings, keep a cart functioning, measure Site use, help prevent fraud, or support advertising.
Some cookies last only for a browsing session. Others remain until they expire or are deleted. Some are set by OnGo or our ecommerce platform; others are set by third-party providers whose features are enabled on the Site.
2. Categories We Use
Strictly Necessary
These technologies support core functions such as page navigation, checkout, payment security, account login, fraud prevention, load balancing, consent management, and saving a cart. They cannot ordinarily be disabled through our preference center because the Site may not function without them.
Functional
These remember choices such as language, region, account settings, or display preferences and support enhanced Site functions. Disabling them may reduce functionality.
Analytics and Performance
These help us understand visits, page performance, navigation, campaign attribution, errors, and general use patterns. Providers may include Google analytics services, SHOPLINE tools, or other analytics configured on the Site.
Advertising and Targeting
These technologies may measure advertising, limit repetition, build audiences, match customers, or select advertising based on activity over time and across sites. Providers may include Google, Meta, Microsoft, and other platforms enabled on the Site.
Some disclosures associated with advertising technologies may be considered a “sale,” “sharing,” or targeted advertising under certain state privacy laws even when no money is paid for personal information.
3. Your Choices
Use the Cookie Preferences or Your Privacy Choices link in the Site footer to review and change available categories. Depending on your location and the current configuration, we will request consent before using nonessential technologies or provide an immediate opt-out.
You can also:
- change browser settings to block or delete cookies;
- use device or platform advertising controls;
- send a supported universal opt-out signal such as Global Privacy Control; and
- email support@ongospray.com with the subject Privacy Opt-Out.
Blocking all cookies may prevent checkout, account, cart, or preference functions from working.
4. Universal Opt-Out Signals
Where applicable law requires it, we treat a supported Global Privacy Control or similar universal signal as an opt-out of targeted advertising or sale/sharing for the browser or device sending the signal. A browser-level signal may not automatically apply to another browser, device, or logged-in account.
5. Third-Party Controls
Analytics and advertising providers may offer their own privacy and advertising controls. Their independent processing is governed by their privacy notices. OnGo does not control whether a third party recognizes every browser setting or device preference.
6. Cookie Details and Changes
The specific cookie names, providers, purposes, and durations can change as our ecommerce platform and features change. The active cookie banner or preference center should provide the most current technical details available.
We may update this Policy when technology or law changes. The “Last Updated” date identifies the current version.
7. Contact Us
Smartkid Nutraceuticals, LLC d/b/a OnGo Energy
125 Half Mile Road, Suite 200, Red Bank, New Jersey 07701
Email: support@ongospray.com
Phone: 888-489-6646