Returns and Money Back Guarantee:
Our policy lasts 30 days from the date delivery, per USPS or carrier tracking. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. Please note that shipping and handling will not be returned, and if a coupon for free shipping was used, then the applicable value of shipping and handling will be deducted from the refund amount.

If, within the 30 days you wish to request a refund, please write to support@ongosprays.com along with your order number and date of purchase. Wait for instructions, typically within 48 hours.

If individual unit is purchased, it may be returned even if it has been opened or used.
If multiple units have been purchased, then only one may be opened and the remaining must be in their original, factory sealed condition. Otherwise only one unit may be returned.

To complete your return, we require a receipt or proof of purchase.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ongosprays.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.